In this page you will be able to find all the useful information regarding the function of our e-shop. Bigshoes.gr seeks to share in a simple, direct and articulate way the terms of use, for our digital shop. The respect for your personal data is above all else, not only our moral obligation but also full compliance to the requirements of the General Data Protection Regulation, known as GDPR, and of the Greek and European legislation.

Terms and Conditions of Use

In general, terms and conditions of use of this website www.bigshoes.gr along with the privacy policy of its users detail:

ü  The process of collecting personal data of website users/BigShoes.gr e-shop’s customers.

ü  Use of this particular data by BigShoes.gr and the terms of use of this website.

Anyone who visits our website with the purpose of purchasing a product – meaning products available in the BigShoes.gr online store, as well as anyone who browses the site as a visitor is considered as a user of our website.

Anybody who proceeds with registration in order to complete an order and proceed with a purchase, as well as anyone who proceed with an order without registration, i.e. as ”visitors” is considered as a customer of the BigShoes.gr online store. Procedurally, those who sign up in our website, are registered as customers through the “New User Registration” and/or ”New Customer” option on our website’ home page and/or through the “Create an Account” process and their respective acceptance by our BigShoes.gr online store.

Customers who have agreed to registration as aforementioned, using a unique combination of their username (e-mail) and password that they selected, will be able to:

ü  View the content of their shopping cart (“Cart”). Any product that the customer has selected will be displayed in the Cart. Those products can then be reviewed or altered (deletion of items, change of quantity or size) at any given time until the final checkout.

ü  Complete their order and pay after choosing a payment method provided by the online store.

ü  View and track the course of their order’s execution.

ü  View their past orders.

ü  Modify their account’s personal details.

Be it as a customer or as a user, by choosing to use the services of the BigShoes.gr online store, you unconditionally and fully accept the present Terms of Use as well as the Personal Data Protection Policy.

In order to be consistent with the daily development of technology and capable of constantly upgrading our provided services, our online store BigShoes.gr reserves the right to unilaterally amend these terms of use, with only the sole obligation of publication in the relevant link of its website without prior notification of its customers. This decision is based on the immediacy in adopting practices to improve the services of the BigShoes.gr online store.

Offers that exist in the same time period and concern the same products cannot be combined (exceptions excluded). Furthermore, for your reference, offers are valid depending stock availability.

Description of services

BigShoes.gr is an independent online store, with its own price policy, terms of payment, stock availability and delivery of products.

Customers are able to place orders, in accordance to the distinctions aforesaid. During the registration of a new user/customer, the following information is collected: Name, Surname, Address, Postal Code, City-Region, Country, Telephone, e-mail and in case an invoice is requested, further information is collected such as Company Name, Profession, VAT number and Taxation Office.

The information mentioned above, is essential in processing a customer’s order from the online store and is made accessible to BigShoes.gr, in order to be used for the proper execution of the customer’s order.

Personal Data Protection

The management and protection of personal data is governed by these terms and the relevant provisions of both Greek community and international law regarding the protection of any individual from the processing of personal data, as well as the decisions of the Data Protection Authority (DPA), which we uphold and respect. Any future change of the aforementioned regulatory framework will be subjected in these terms of use.

The collection of our customer’s personal information has the following main purposes:

ü  The efficient and orderly execution of transactions between our customers and our online store.

ü  The recording of our customer’s needs regarding the items of our online store

Our virtual store exclusively collects only the absolutely crucial personal data that are essential for the safe and orderly execution of our customer’s orders and for the specified and legal purposes. The data is always subjected to legal and legitimate processing in a manner compatible with these purposes, as they are consisted with the principle of proportionality (Article 5 par. 1 of Regulation 679/2016 GDPR).

The collection of your personal data is carried out with your consent and exclusively concerns the process of completing the operational purposes of this website and this online store.

BigShoes.gr online store keeps any personal data as long as the concerning customer is active, and in case of their inactivity and non-further transaction with our store, these data are kept for a period of five (5) years. Deletion/clear out takes place every January regardless of the date of collection of the customer’s personal data.

BigShoes.gr will not disclose a customer’s e-mail address or other personal information for any advertising or promotional and communication purposes, except after the customer’s consent in accordance to the conditions set by GDPR.

BigShoes.gr declares that during the period of keeping said information/personal data our online store uses them legally, taking the necessary security measures while always respecting their confidentiality. In particular, we take all the appropriate and suitable organizational and technical measures regarding the security of said data and the protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unlawful processing, such as e.g. gradation of access to personal data, security of the places where said data is kept, deletion of all documents containing personal data, so that is not possible to extract any information, while there is controlled access of each user with a different Username-Password and SSL/TLS certificate from Let’s encrypt.

However, BigShoes.gr does not guarantee the protection/security of data that is transmitted through networks to the extent that their protection is not achieved by taking the appropriate security measures imposed lawfully and is not to be held accountable for any direct, indirect, positive, collateral material or non, damage that any user may have suffered from their access to the internet.

Whenever you choose, either through the online ordering process, or through the phone ordering process, to provide us with your e-mail address and/or your telephone number, or with any form of personal data, you simultaneously choose the provision and retention of your personal data by us. For your reference, BigShoes.gr would never use your personal information for any purposes other than the aforementioned in this text. Your personal information is considered as sacred, is solely used for your own benefit and is used with respect to your individualism, and freedom of choices.

Every user has the right to request access to your personal data, correction of your personal data if it is incomplete or inaccurate, the deletion of said data or the restriction of their processing, as well as the right to object to processing and to complain to a supervisory authority (according to articles 13 and 20 of regulation 679/2016 GDPR).

Every user also has the right to request for an electronic copy of their personal data (portability) (in accordance to 679/2016 regulation of GDPR). If you would like to exercise any right mentioned above, you can contact the person in charge of processing that is defined bellow.

All users have the right to withdraw their consent at any given time, by issuing an e-mail to the supervisor of personal data processing (article 2 par. ia of regulation N.2472/1997 and article 7 of regulation 679/2016 GDPR).

The person in charge of processing is John Kazakidis, contact phone number +302103818119 and contact e-mail address info@bigshoes.gr.

For any differences that may arise between customers or between customers and third parties and are due to messages,data or information that are circulated through BigShoes.gr, the latter declares that any waiving of confidentiality of the customer’s telecommunications is permitted only if and to the extent that BigShoes.gr is required to fulfill its obligations in accordance to the current legislation.

It is expressly agreed that the above terms are governed by Greek Law, the decisions of the statutory bodies of the State that apply to electronic communications, transactions and as well as the applicable relevant provisions. It hereby expressly agreed that any disputes that may arise from the application of these terms and the general use of our store, if they are not amicably resolved, fall under the jurisdiction of the courts of Thessaloniki.

Automatically Collected Information

The server (web server) of Bigshoes.gr, based on its manufacturing specification and in accordance to the appropriately acceptable by the internet, records and collects automatically some information. Reasons for this recording are:

ü  To help diagnose technical and service problems issues and administer our site.

ü  The collection of demographic information.

ü  Successful management of online store services.

This information is anonymous (not personally identifiable) and contain domain names and/or I.P. addresses of any browser that visits the online store along with the day and time the visit was made and other (always) non-personalized identifiable information.

Cookies

Cookies are a small part of data that is sent to the customer’s browser’s I.P. addresses from a web server and are stored and saved in the hard drive of the client’s computer. Cookies do not damage the system of the client’s computer and do not affect the functionality of the computer. Cookies make web browsing easier for the customer by saving their settings. Bigshoes.gr online store uses cookies to provide specialized services and content according to our customer’s interests. Cookies do not contain personally identifiable information. Most browsers automatically agree to the use of cookies, but the client often has the ability to set his browser as to not accept or prevent their use. Even without the use of cookies, the customer can use the rest of the services provided from BigShoes.gr.

Customer Obligations

Any customer of BigShoes.gr online store is obligated to:

ü  Not to use the website of the online store as a means to carry out acts, that may result in criminal prosecution or the initiation of any civil or administrative proceedings against BigShoes.gr, and acts, which are indicatively but not exclusively depicted in the Criminal Code, Special Criminal Laws, Telecommunications Legislation, in Legislation for the protection of personal data as well as the relevant provisions or directives of the European Union or the National Telecommunications Commission, the Personal Data Protection Authority and any other public or administrative authority and service.

ü  Not to violate any form of constitutionally rights (copyright) of third parties.

ü  To strictly uphold and respect the terms of use of the BigShoes.gr online store as well as the regulations regarding the personal data protection regulations of the store’s subscribers and/or visitors.

ü  To provide correct and complete personal information during the process of registering as a customer

ü  To update their personal data that concerns their registration, so that they correspond at all times to their true personal data. In the event that the aforementioned data is found to be inaccurate, the online store BigShoes.gr has the right to immediately inform the client and to deactivate their account if the client does not comply to providing truthful information.

ü   To keep secrets and not to reveal to third parties their unique identification name and password (username, password) in BigShoes.gr services. The client is further obligated to inform the online store via e-mail at info@bigshoes.gr, of any unauthorized use of his account. It is noted that, the online store bears no accountability for unauthorized use of its customers ID and passwords if it has not been previously informed about it.

ü  To confirm that he has logged out of their personal account at the end of each session.

ü  To provide accurate and true payment and delivery details for the orders placed in online store.

In accordance with Directive 2103/11/EC, which has incorporated Greece with Decree Law 70330/2015, the possibility of resolution of costumer’s disputations via electronic means with the Alternative Dispute Resolution throughout the European Union. If the customer has the status of a consumer (i.e. a person acting in a non-professional capacity) and has any problem with a purchase made from our website, he can initiate the ADR procedure through the EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

The client can also contact the European Customer Center of Greece at +302106460784 or by e-mail at info@eccgreece.gr.

Products and information Responsibility of BigShoes.gr

The online store BigShoes.gr:

ü  Bears no responsibility for any damage caused to the client due to the exchange of information during the use of the online store’s services resulting from loss or delay in receiving or non-receiving or alteration  of data.

ü  Does not substitute or act as health professional.

Product’s information on the online store do not constitute or substitute any medical advice in general (e.g. dietician, nutritionist, etc.). The information accompanying the products is provided for informational purposes only and is not intended to replace the services or recommendations of a physician or recognized health care professional, nor to provide diagnosis, treatment or prevention of any disease.

Bigshoes.gr products are not intended for the prevention, diagnosis or treatment of diseases.

The online store does not provide medical advice and does not bear any responsibility for the information related to product advertisements. The material, content and claims of advertising listings are the intellectual property and responsibility of the companies advertising their products. We make no warranties, written or implied, as to the correctness and accuracy of the information provided by our website. We disclaim all warranties, expressed or implied, direct or indirect, including implied warranties of quality or fitness for a particular purpose.

In the happenstance of improper functionality or any damage, BigShoes.gr is not be held accountable and the consumer must directly address the company in question.

Receipts/Invoices

During checkout, clients are able to choose if they would like to obtain a receipt or an invoice.

Payment’s Security

Payment security is not only an obligation for us. All online payments via credit or debit cards are made in the secure environment of the cooperating bank and their online payment platform.

All online payments via credit or debit cards are secured by the highest online form of security systems (SSL) which guarantee a safe transaction environment.

Our online store, in addition to using the certified systems and is in direct contact with the cooperating banks, adopts the most up to date certified online payment system.