Did you change your mind or do you need a
different size? Do not worry, we are here for you!
Our main prepossession is your satisfaction!
So, in accordance with the rules that govern
e-businesses as well as the companies that we trade with, if you are not
satisfied with your purchase, if you have received a different product than the
one that you ordered, or if the product is defective, you can return it and ask
for an exchange, a replacement or a refund.
You have
the right to return the item(s) you have bought within 14 working days from the
day of delivery and ask for an exchange or a refund. For that to happen, be
sure to check the conditions that we have listed below.
Defective Product/ Wrong order
If you receive a defective item or different
product than the one that you ordered, please contact us at +302103818119 and
+306936653620 or e-mail us at [email protected]. If you are
within Greek territory or live in Cyprus a courier will come to collect your
parcel and at the same time give you the correct/non defective item that you
ordered. In these cases you will not bear any of the shipping expenses.
International parcels will have to be shipped
back to our store before we send you the correct/non defective product. You
will not bear the shipping expenses.
Exchange/Credit
If the item that you
received did not satisfy you, you can exchange it with any other product of
your liking.
If you do not wish to
purchase anything else, then the correlating amount will be credited to your
account in our e-shop so that you may use it in future purchases.
If you do wish to
proceed with an exchange, but the value of the new item(s) that you would like
to receive is smaller than the ones that you would like to exchange, then the
residual amount will be credited to your account in our e-shop so that you may
use it in future purchases. On the other hand, if the value of the new item(s) that
you would like to receive is bigger than the ones that you would like to exchange, then the residual amount can be paid
on delivery or via bank transfer.
Please bear in mind that for cash on delivery
there will be an extra fee of 2,00€. Of course (COD) is feasible only for
residents of Greece or Cyprus.
Do not hesitate to
contact us for any further inquiries.
Product withdrawal and refund
You have the right to return the item(s) you
have bought within 14 working days from the day of delivery and ask for an
exchange or a refund.
Products
are returned at the customer's expense (or with any
courier
servise of the customer's choice)
to the address: 30 Ermou & 1 Kornarou, 1st Floor, 10563, Athens. Of course, if you live in Greece, the products can be returned by you to the aforementioned address.
For reference,
you must contact us at [email protected] in order to inform us that you wish
for a refund. You must download and complete the form that you find in this
link.
We try and process all returns as quickly as possible for you to get
your refund. Any refunds will be refunded to the same payment method you used
when you placed the order.
Please read the terms and conditions for returning an item
As soon as we have processed your form for returning
the product(s), we will then proceed to notify you by e-mail.
In the happenstance, that you do not wish for an
exchange with a new item and terms and conditions mentioned above are
satisfied, then you will receive the refund within 14 working days from the day
that you have notified us of your wish for withdrawal and refund and surely after
the products have been inspected as to see if they are in good condition.
Any refunds will be refunded to the same payment
method you used when you placed the order. If your chosen payment method was
via bank transfer, you will have to e-mail us your bank details, such as IBAN,
Swift, and the bank’s name and last but not least the beneficiary or co-beneficiary of the
account number. Please note that, for security reasons, the beneficiary or the
co-beneficiary should be the same person that was registered in the billing
address information.
On the other hand, if payment was made by a credit or debit
card, we will proceed with all the needed actions as to inform the bank and proceed
with the refund. In these cases, the time for crediting the amount is purely
the responsibility of the competent bank and our company is exempted from any
responsibility for any delays.
In any case, please keep the proof of dispatch.
*any costs of transferring a deposit to the customer's
account in a bank other than Eurobank, E.T.E., Piraieus are solely borne by the
customer.